Introduction
Able Care Zone is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging with our services, you agree to the terms outlined in this policy.
What Information We Collect
We may collect personal information that is necessary to provide our services, including:
- Full name and contact details (phone number, email address)
- Address and location information
- NDIS-related information (participant details, plan information)
- Health and support needs (where required to deliver services)
- Information provided through forms, enquiries, or referrals
- Website usage data (via cookies and analytics tools)
How We Use Your Information
We use your personal information to:
- Provide and manage NDIS support services
- Communicate with you regarding enquiries, services, or updates
- Tailor our services to your individual needs
- Process referrals and service requests
- Comply with legal and regulatory obligations
- Improve our website and user experience
Disclosure of Information
We may share your information with:
- NDIS-related organisations and support coordinators
- Healthcare professionals involved in your care
- Government agencies where required by law
- Third-party service providers (e.g., IT, hosting, CRM systems)
We only share information where necessary and ensure appropriate confidentiality and data protection measures are in place.
Data Security
Able Care Zone takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
We use secure systems, restricted access controls, and industry-standard practices to safeguard your data.
Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance your browsing experience and understand how visitors use our site. This helps us improve our services and website functionality.
You can choose to disable cookies through your browser settings.
Access and Correction of Information
You have the right to request access to the personal information we hold about you and request corrections if necessary.
To do so, please contact us using the details below.
Complaints and Concerns
If you have any concerns about how your personal information is handled, you can contact us directly. We will take reasonable steps to investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will always be available on our website.
